Refund policy

Last updated: October 25, 2026

Returns

At ANI GIFTZ, we specialize in personalized and customized gifts made using customer-provided photos, names, and personal details.

As each customized product is specially prepared for the customer, we generally do not accept returns or exchanges for change of mind or incorrect customization details supplied or approved by the customer.

If your product arrives damaged, defective, or incorrectly customized due to an error on our part, please contact us within 48 hours of delivery and follow the claim process outlined below.

All claims will be handled in accordance with applicable consumer protection laws.

How to Start a Return or Replacement Request

If you receive a damaged, defective, or incorrectly customized product, please contact ANI GIFTZ through WhatsApp at 63804 55880 within 48 hours of delivery.

To help us review your request, please provide:

  • Your order number.
  • A complete, continuous, unedited unboxing video.
  • Clear photos showing the product and any visible damage or issue.
  • A brief description of the problem.

Please contact us before sending any product back. Our team will provide return instructions if a return is required.

Important: A complete unboxing video is essential for verifying damage, defects, and incorrect-product claims. Without a suitable unboxing video, it may be difficult for us to verify the issue and approve a replacement under our normal claim process. If you cannot provide a video, please contact us with any other available evidence. All claims will be assessed fairly and in accordance with applicable law.

Damages and Issues – Mandatory Unboxing Video

Customers must record the entire unboxing process to help us verify the condition of the product at the time of delivery.

Please follow these steps carefully:

  1. Start recording before opening the courier package.
  2. Clearly show the unopened package and shipping label.
  3. Record the opening of the outer package and all protective packaging.
  4. Show the product from all sides and clearly capture any damage, defects, or incorrect customization.
  5. Keep the video continuous, without cuts, edits, or pauses.
  6. For LED lamps and other electrical or illuminated products, continue recording while connecting the power supply and testing the product, where safe and applicable, so that its lighting and functionality can be checked.
  7. Send the original, unedited video and clear photos to our official WhatsApp number, 63804 55880, within 48 hours of delivery.

Please use the correct power supply and follow the product instructions when testing electrical items. Do not connect a product if it appears unsafe or damaged.

Keep the original packaging until your claim has been resolved.

If a product is verified as damaged, defective, or incorrectly customized due to an error on our part, we will assess the appropriate resolution under this policy and applicable law.

Exceptions and Non-Returnable Items

Because our products are personalized, we generally do not accept returns or exchanges for:

  • Change of mind after customization has begun or the product has been prepared.
  • Incorrect photos, names, dates, or other details provided or approved by the customer.
  • Requests to change the selected photo or design after production, unless a change is agreed upon separately.
  • Minor variations in colour or appearance caused by screen settings or the characteristics of the product material.

These restrictions do not exclude remedies that customers may be entitled to under applicable law, including for defective products, products not as described, or errors attributable to ANI GIFTZ.

Replacements

If a product arrives damaged, defective, or incorrectly customized due to an error on our part, please submit your claim with the required evidence within 48 hours of delivery.

Once the issue has been reviewed and verified, our standard resolution is to provide a replacement of the same product with the same approved photo and design, subject to product availability and applicable law.

If the original product is unavailable or a replacement cannot reasonably be provided, we will discuss an appropriate alternative or refund, as applicable.

If you request a different photo, a new design, a different name or text, or other changes that were not part of the original approved order, additional customization charges may apply. We will inform you of any additional charges and obtain your approval before proceeding.

Replacement requests resulting from customer-provided incorrect details or a change of mind may be treated as new customization requests and may incur additional charges.

Nothing in this section limits any remedy required under applicable consumer protection laws.

Refunds

ANI GIFTZ generally prioritizes replacement for verified damage, defects, or customization errors attributable to us.

If a suitable replacement is unavailable or cannot be provided, a refund or another appropriate resolution may be offered, as applicable under the circumstances and applicable law.

Approved refunds will generally be processed to the original payment method unless otherwise agreed or required by law. Processing times may vary depending on your bank or payment provider.

We will notify you of the outcome of your claim and the applicable next steps.

Exchanges

Since our products are personalized, exchanges for change of mind or customer-requested design changes are generally not available once production has begun.

If you receive a damaged, defective, or incorrectly customized product, please contact us within 48 hours of delivery with your order number and complete unboxing video.

Any replacement or exchange will be handled in accordance with the Replacements section above and applicable law.

Contact

For return, refund, replacement, or customization-related queries, please contact ANI GIFTZ using the details below.

Email: anigiftz.in@gmail.com

WhatsApp: 63804 55880

Please include your order number when contacting us so that we can assist you efficiently.

Thank you for choosing ANI GIFTZ. We appreciate your trust and are committed to making your personalized gifting experience special.